The benefits of EPOS

Electronic point-of-sale (EPOS) systems are today the fastest and most efficient way to deal with customers and sales. They provide all the functions of conventional tills, such as totals and change calculations and receipt issues, but also offer a great deal more. They can be integrated with credit card payment systems and keep track of stock and customer information. Here are some of the reasons why so many shops are investing in EPOS systems:

Stock control: The ability of EPOS systems to manage stock is a massive boon for businesses and can make a real difference to profits. They can, for example, keep track of which products are performing best and automatically generate purchase orders when you are low on these so you can make sure you don’t run out at critical times. Keeping track of your products in this way also means you can maximise profitability by adjusting prices judiciously according to the popularity of each item.

Time saving: Speeding up the sales transaction makes for happy customers and greater productivity. Customers are more likely to come back if they have had a positive experience previously, whereas if they have had to wait for some time in a queue whilst your employees work with an old-fashioned till system they may be inclined to take their business to a shop with a more efficient sales process. In today’s hi-tech world, consumer patience is limited to say the least, so a point-of-sale system that processes transactions automatically can only work for the good of your business.

Increasing charitable profits: For charitable organisations with chains of shops, tailored charity EPOS till systems are now playing a key role in helping to ensure they get the most possible profits from every donation made. They enable charities to process Gift Aid donations, which would previously have been done manually by filling out forms, so that the correct amount of tax can be claimed back.

Bearing in mind that the majority of charity shops are staffed by volunteers who may not have a great deal of training or experience, the old system meant that not every donation could be processed efficiently in order to claim Gift Aid. Charity EPOS till systems store information about each donor efficiently and easily, meaning that anyone can use them.

Employee monitoring: An up-to-date EPOS system can even allow shops to keep track of their employees by keeping records of which staff member was responsible for each transaction and when. This allows them to identify which employees are performing best and where improvements could be made. If there is a customer complaint about a specific transaction, the EPOS system will be able to pinpoint exactly which staff member dealt with it and what happened so the issue can be sorted out speedily and with the minimum of fuss. After all, remember that good customer service is the cornerstone of any business.